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Ordering Info

How to purchase images on this site

All images on this website are copyrighted.
Any copying, usage and/or distribution is strictly prohibited.

Searching:
We have endeavoured to create an easy to search database for our growing collection of images. As you can see there are a variety of categories to browse.

Private Galleries:
Some images are contained in “Private Galleries” and require a user name and password for access, This will usually be published in your event program or can be acquired from your school sport co-ordinator or club administrator. Contact us if you have any queries.

Lightbox:
The Lightbox is YOUR collection of images. You may add up to 30 images to your lightbox. They will be held for 30 days. If you wish to purchase an image that is in your lightbox, click on the thumbnail to view the enlarged image. Select the items that you want to purchase and click on the "add to cart" button.

Shopping Cart:
The shopping cart displays your order details, if you wish to delete an image from your order before proceeding to checkout, simply hit the remove link on the right side. If you prefer you can complete your order to this stage online before contacting us by phone or email to complete the sale offline. All transactions on this website are processed in $AUD.

My Account:
This page shows your order history and also allows you to download any instant download orders.

Checking Out:
You will need to login to checkout your order. If you are new to the site click the "new user" link and create a login name and password. This information is stored so that you can return to the site and so that we can review your order.

  • If you do not want to use our online ordering system, you canDownload our offline order form, complete your order and return the form by mail, fax or email attachment with your preferred payment option.
  • Telephone us to personally discuss your order and any individual requirements.

Shipping and Delivery Policy:
Shipping costs are calculated according to the size of the prints ordered. Print orders up to 8”X12” are combined and sent in a rigid cardboard envelope for a flat rate of $5.00. Prints 12”X18” and larger are sent in cardboard tubes for a flat rate of $10.00.
Prints are posted Australia wide using Australia Post.
Print orders are processed and sent to the Printing Laboratory within 1-5 business days of being received and sent out within 2 business days of them returning from the Printing Laboratory. We aim to deliver your prints within 10 working days of you placing your order, and will contact you if there are any unforeseen delays.
Montage prints requiring personalized graphic design may take an additional 5 working days.

Customer Service Policy:
Sportstrend is committed to providing exceptional customer service and quality products. We will endeavour to meet the timeframes outlined in our Shipping and Delivery Policy and will contact you within 2 business day to place your item on backorder or issue a full refund.

Returns and Refund Policy:
If for any reason you are not satisfied with a print order, we will refund 100% of your order upon its return to us in the condition that it was received. Return shipping charges are your responsibility. You must contact us prior to any return and we will give you specific return instructions. If your order is delivered damaged, it is your responsibility to contact the shipper. IMPORTANT: Save all packing materials. Failure to do so can cause the shipper to deny your claim.

Privacy Policy:
Sportstrend is dedicated to keeping your details private. Any Information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/ swap any of your personal details with anyone. We only use this information to identify your orders and personalize your shopping experience.
Sportstrend uses cookies to allow you to login to your account, maintain a lightbox and/or shopping cart and purchase items in your shopping cart. Cookies sent to your computer from Sportstrend are only to assist you with browsing and ordering from our website, and provide you with a more enjoyable shopping experience.
Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web Server) needs to know the network address of you computer so that it can send the requested pages. This unique network address (IP address) is sent automatically each time you access any internet site.
We only need to access your IP address when you have voluntarily registered on our website. An example of this would be when proceeding to the checkout to finalise your order, this address is used to help track your transaction and payment.

Security Policy:
When purchasing from Sportstrend your financial details are not recorded at all on our website. At the checkout stage you are transferred to your choice of secure payment servers that use the latest 128-bit SSL (secure sockets layer), which is the industry standard.

NB. For Offline orders please “do not” record your Credit Card details on the form. Phone us to make these payments directly to the secured website.

If you have any questions regarding our Security Policy, please contact our customer support centre admin@sportstrend.com.au

 

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